GTI Tuyển dụng 2

CUSTOMER SERVICE EXECUTIVE

1/ MAJOR JOB DESCRIPTIONS:

Operate the Service Center as well as observe the properties of GTI-I.
Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Facilities observation by daily, weekly, monthly checklist schedule with Asset Management Team.
Keep records of customer interactions, process customer accounts and file documents. Implement daily/ weekly/ monthly reports to management.
Follow communication procedures, guidelines and policies
Develop and maintain good relationship with tenants, authorities, suppliers, clients and internal departments.
Manage Security and Cleaners Team to make sure the work quality.
Ensure that tenants and guests comply with the operating regulations and safety regulations of the factory.

2/ REQUIREMENTS:

At least 3 years working in Customer Service.
Background in Industrial/ Real Estate/ Property Management is an advantage.
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize and manage time effectively.
Good in MS Office.
College degree preferred.
English Language is an advantage.
Live in Dong Nai Province is preferred.

3/ WORK ADDRESS

4/ CONTACT

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